B22 Footwear
Manimajra, Chandigarh, India
Effective Date: 30 August 2026
1. Our Returns Commitment
We want you to be satisfied with your purchase from B22 Footwear. This Returns Policy explains the general process for requesting a return, exchange, or refund. Your statutory consumer rights under applicable Indian law are not affected.
2. Return Eligibility
To be eligible for a return or exchange, products should generally be unused, unworn beyond reasonable inspection, in their original condition, and returned with original packaging, tags, accessories, and proof of purchase where applicable. Products showing signs of use, damage caused after delivery, alteration, misuse, or missing original components may not be eligible for return or may be subject to assessment.
3. Footwear Sizing and Fit
We encourage customers to review available size information before ordering. If an incorrect size was ordered, exchange eligibility may depend on stock availability and the condition of the returned product.
4. Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact B22 Footwear as soon as reasonably possible and provide your order details and supporting photographs where requested. We will assess the issue and arrange an appropriate resolution in accordance with applicable law.
5. Return Process
To request a return or exchange, contact B22 Footwear through our official customer support channel with your order number, product details, and reason for the request. Please wait for return instructions before sending a product back.
6. Refunds
Once a returned item is received and inspected, we will notify you of the outcome. Approved refunds will generally be issued to the original payment method or through another lawful method where appropriate. Processing times may vary depending on banks and payment providers.
7. Return Shipping
Responsibility for return shipping costs depends on the reason for return and applicable law. Where an item is confirmed as defective, damaged, or incorrectly supplied, B22 Footwear may arrange or reimburse reasonable return shipping as appropriate.
8. Exchanges
Exchanges are subject to product availability. Where the requested replacement is unavailable, we may offer an alternative resolution, including a refund where applicable.
9. Cancellations
Orders may be cancelled before dispatch where operationally possible. Once an order has been dispatched, the return process may apply instead. Please contact us promptly if you wish to cancel an order.
10. Contact Us
For returns, exchanges, or refund assistance, contact B22 Footwear using the official contact details provided on our website or purchase documentation. Before publication, customise any return window, exclusions, shipping charges, exchange rules, and refund timelines to match your actual business policy and applicable law.